Questions
Straight answers, before you sign up.
If something is not here, ask it below or call us. You will get one of us, not an answering service.
Do I need to be home?
No. We come early, so most people are at work or still asleep. We only need to know where the bins live, whether that is beside the garage, out back, or behind a gate.
Do you take the recycling out too?
Yes. Trash, recycling and yard waste, whatever the city collects on your street that day. Tell us how many bins you have when you sign up so we know what to expect.
What if I forget to put the bins out?
You do not need to put anything out. We go to where the bins are kept and move them ourselves; that is the whole point of the service.
My bins are behind a gate or in the garage. Is that a problem?
Usually not. Tell us how to get to them and, if there is a code, put it in the notes on the form. If it is something unusual we will work it out with you before the first pickup.
What happens on a holiday week?
When the city pushes pickup back a day, we go the day it actually happens rather than the usual day. You do not have to remind us, though a quick text never hurts.
What if it snows or rains?
We work through it. Cleveland winters are the reason a lot of people sign up in the first place. If a storm makes your street genuinely unsafe, we will text you and catch it the same day if we can.
What if the truck comes late and the bins are still full?
We come back for them rather than leaving them sitting at the curb all week. That is part of the service, not an extra.
What if I am going to be away?
Tell us and we will keep bringing the bins in and out as usual, or skip the week if you would rather. Your call.
How much does it cost?
$50 for a 30 day period, or $15 a week. That covers the service on your trash day: the cans taken back and forth between the curb and the house. Nothing else is added on top.
Is there a contract?
No. It is month to month, or week to week if you pay that way. If you want to stop, tell us and it stops. We would rather earn the next month than lock you into it.
Is there a start-up fee?
No. You pay the rate once we start and that is it.
How do I pay?
We set that up with you when you start. Nothing is collected on this website.
Still not sure about something?
Call or text (216) 408-3823. If it is about a pickup happening tomorrow, calling is faster than the form.
Ask us directly
We usually answer the same day, between routes.